Take Real time Customer Feedback at POS Counter

LOGIC has introduced its new customer feedback mobile app to record the customer’s experience.

You can take real time customer feedback at POS counter using this app.

How to Configure Feedback App

In order to use Logic Feedback App, you have to activate ‘LOGIC CRM FEEDBACK’ product key on your company as sown below. Only then you can use Setup Feedback templates.

Setup-FeedbackTemplate-License

***NOTE: The number of times you can use Feeback Template is 50 times per day.***


Navigate to 

Setup>Setup Accounts>Setup Customer Database>Setup Feedback Templates

Create a new feedback template as below.


SetupFeedbackTemplate

 

Example Values you can define while setting up Feedback Templates

  
TEMPLATE NAMELogic FeedBack
HEADERWelcome to Logic ERP
SECONDARY HEADERलॉजिक ईआरपी में आपका स्वागत है
FOOTERआने के लिए धन्यवाद
LogoSelect Company Logo to be displayed(Optional)
DEFAULT IMAGEDefault Image To be shown in the App if no Offer is running
TEMPLATE HEADERHow was your experience with us today
SECONDARY TEMPLATE HEADERआज हमारे साथ आपका अनुभव कैसा रहा?
TEMPLATE FOOTERआपके बहुमूल्य समय के लिए धन्यवाद।
DISPLAY SECONDARY LANGUAGESelect yes if you want to display Secondary Language
OFFER 1Select Offer Image If Required
OFFER 1 EXPIRYDate till which offer image has to be shown
 *You can Select Upto 3 Offers
MINIMUM BILL AMOUNTFeedback prompt will come of if bill amount is greater tha or equal to defined value
USE FOR RETAIL CUSTOMERS ONLYFeedback prompt will come of if retail customer is selected in bill

*For Entering  values in secondary language, you can use Google Translator and paste the translated text in desired column

*Currently you can only take 1 to 5 Rating as feedback. More options for defining customized questionnaire and send feedback surveys to customers is coming in next update of Logic

 

SetupFeedbackTemplate-Questions

 

Now, go to the Sale Voucher Configuration settings. There, you have to select the Sale Bill Series for which you want to use Feedback template. Then, select the Feedback template type from the list for the selected sale bill series as displayed in the picture below:

SetupFeedbackTemplate-SaleVochCong

Go to the Google Play store and install the LOGIC Feedback mobile app in your device.

SetupFeedbackTemplate-App

Now, to use the Feedback Template, follow the given steps:

Step-1 Go to the Sale Bill & generate the QR.

SetupFeedbackTemplate-ScanQRCode

Step-2 Now, go to your mobile device screen and open LOGIC Feedback app.

SetupFeedbackTemplate-AppIcon

Step-3 Open LOGIC Feedback mobile app & click on Scan QR Code button.

SetupFeedbackTemplate-ScanCode

In case you are running any offer, it will get displayed along with Logo, Header, and Footer as shown in the picture below:

SetupFeedbackTemplate-App-Screen

Step-4 After scanning the code, select the items to generate the sale bill. When you will Click the Save button, the system will ask the customer to give their feedback.

SetupFeedbackTemplate-CancelReason

You can also cancel the rating step by selecting a ‘cancel reason’ from the list.

Step-5 The feedback questionnaire will display on the mobile screen. You can ask the customer to rate their experience.

SetupFeedbackTemplate-Rating

After customer is done giving rating, “Thank You” message wil get displayed on the mobile device screen.

SetupFeedbackTemplate-ThankYouMes

Step-6 After receiving the feedback from the customer, it will be recorded by the LOGIC.

SetupFeedbackTemplate-FeedbackRecorded

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